HELP AND SUPPORT

We’re here to help.

Most questions have a quick answer below.
If you don't find what you need, reach out and a person on our team will get back to you.

Quick Fixes

01

Didn’t get your results?

Whether you took the free assessment or purchased the Primal Question Profile, your results are sent to the email address you entered. If you don't see them in your inbox, check your spam, promotions, or junk folder and search for "Primal Question." Still nothing after a few minutes? Double-check that the email you entered was spelled correctly, then reach out and we'll help you find them.

02

Link not working?

If the link to your results or your Primal Question Dashboard won't open, try copying and pasting it into a different browser, or opening it on another device. Some work and school email systems block links, so a personal email address often works best. If it still won't open, let us know and we'll send you a fresh one.

03

Billing or subscription question?

You can view, update, or cancel your Profile subscription anytime with the Manage Subscription button in your Primal Question Dashboard. For answers about charges, renewals, and refunds, see Payments & Refunds in the FAQ below.

Frequently Asked Questions

  • The free assessment helps you discover your Primal Question. The Primal Question Profile goes deeper, with a personalized report and a one-year subscription to your Primal Question Dashboard, where you'll find resources to help you apply your Primal Question in your everyday life.

  • Results are sent to the email you entered, so check your spam folder first. If they're not there, email us with that address, and we'll track them down.

  • You're welcome to retake the free assessment using a different email address, but we'd encourage you to wait. Sit with your result for about a week first, and notice where it shows up in your relationships, your work, and the moments that stir you up. Most people find their result makes more sense the longer they live with it. The Primal Question Profile does not include retakes.

  • That's more common than you'd think, and it's often part of the process. Your Primal Question is shaped early in life, so it can feel unfamiliar or even uncomfortable at first. Give it some time, reread your results, and pay attention to what resonates. Many people also find it helpful to walk through their results with a certified Primal Question coach.

  • Email us with the address you used at checkout, and we'll get you in.

The Assessment

  • Because your Primal Question Profile is delivered right away, purchases are non-refundable. If you were charged more than once, or you can't access your Profile and we're not able to fix it, email hello@primalquestion.com and we'll make it right.

  • Yes. Your Primal Question Profile is $49 and includes a one-year subscription to your Primal Question Dashboard, which renews automatically each year. Your dashboard is always growing, and we're continually adding new resources to help you apply your Primal Question in your everyday life. You can cancel anytime before your renewal date by clicking the Manage Subscription button in your Primal Question Dashboard. If you're charged for a renewal you didn't mean to keep, reach out to hello@primalquestion.com within 14 days, and we'll refund it.

  • Declined payments usually come from your bank or card issuer, so it's best to check with them first. Once it's cleared up, you can try your purchase again.

  • Email us with the address you used at checkout, and we'll refund the duplicate charge.

Payments and Refunds

  • Everything you need to know is on our certification page

  • Yes. PQ Pro Coaching Certification comes with a 100% money-back guarantee for coaches who complete the program. You'll find the full details on our certification page.

  • Yes. Certification can be paid in full or split into two payments.

  • Email us and we'll get you connected.

  • Browse our coach directory to find someone who's a good fit for you.

Coaching & Certification

Still Need Help?

We’d love to hear from you.
Fill out the form below, and someone on our team will respond within 1 - 2 business days.

Prefer email? Reach us at hello@primalquestion.com.